Frequently Asked Questions
Everything you need to know about your Ask & Embla experience.
What materials are used in your jewelry?
We use high-quality, biocompatible materials including 316L surgical-grade stainless steel, titanium, and organic materials like wood and stone to ensure comfort and durability for all skin types.
How do I determine my correct size for plugs or hangers?
We provide a comprehensive sizing guide on each product page. We recommend using a digital caliper for the most accurate measurement of your current gauge before placing an order.
How long will it take for my order to arrive?
Standard international shipping typically takes 7-15 business days, while express options are available at checkout for delivery within 3-5 business days depending on your location.
What is your return policy for body jewelry?
Due to hygiene and safety reasons, we can only accept returns on items that are still in their original, heat-sealed tamper-proof packaging. Once the seal is broken, the item is no longer eligible for return.
Do you offer worldwide shipping?
Yes, we ship to most countries globally. Shipping costs and delivery timelines are calculated at checkout based on your specific destination.
How should I care for my Ask & Embla pieces?
To maintain the longevity of your jewelry, avoid contact with harsh chemicals or prolonged moisture. For organic materials, we recommend occasional conditioning with natural oils like jojoba or coconut oil.